Everything you need to know, without the unnecessary fine print.
From sizing and orders to shipping, returns, and everything in between — find the answers to the questions most worth asking.
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FREQUENTLY ASKED QUESTIONS
ORDERS & PAYMENT
How can I place an order?
Simply browse our collections, select your preferred piece and size, add it to your cart, and proceed to checkout. Once your order is confirmed, we’ll take care of the rest.
What payment methods do you accept?
We accept the secure payment methods available at checkout, including online payments such as UPI, cards and other supported options.
Do you offer Cash on Delivery?
Yes. COD is available on eligible orders. A 33% advance payment of the total order value is required to confirm your order, with the remaining 67% payable upon delivery.
How does the COD advance payment work?
Once you place a COD order, you’ll receive a confirmation request through WhatsApp or SMS. After confirming your order and paying the required 33% advance, your order will be processed and dispatched. The remaining 67% will be collected upon delivery.
Why do I need to pay an advance for COD?
Our pieces are produced specifically for each order. The advance helps us confirm genuine orders and reduce unsuccessful deliveries, allowing us to keep the ordering experience reliable for everyone.
Can I cancel or modify my order?
Please contact us as soon as possible if you need to make a change. Since our products are made to order, changes or cancellations may not be possible once an order has entered production.
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SHIPPING & DELIVERY
Where do you ship?
We currently ship across India to locations serviceable by our delivery partners.
How long will my order take to arrive?
Orders are generally processed and dispatched within 2–3 business days. Once dispatched, delivery typically takes 2–5 business days, depending on your location and courier service. Some locations serviced through India Post may take approximately 3–15 working days.
How can I track my order?
Once your order has been dispatched, tracking details will be shared with you so you can follow your shipment.
Is shipping included in the price?
Yes. Standard shipping and packaging are included in the displayed product price.
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PRODUCTS, SIZING & RETURNS
How do I choose the right size?
Please refer to the size chart on the individual product page before placing your order. We recommend checking your measurements carefully, as we currently do not accept exchanges simply because the wrong size was selected.
What if my order arrives damaged or defective?
If your order arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery with your order details, clear photographs, and an unboxing video. We’ll review the issue and arrange an appropriate resolution.
Can I return an item if I change my mind?
As our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference. Please review our Returns & Exchanges policy for complete details.
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A final question I’d add
How can I contact you?
Have a question that isn’t answered here? We’d be happy to help. Visit our Contact page and send us a message. Our team will get back to you as soon as possible.