RETURNS & EXCHANGES
Made to order, made to be kept.
As our pieces are produced specifically for each order, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
However, if your order arrives with a manufacturing defect, printing issue, damage, or the wrong product, we’ll make it right.
Swerve Archive is operated by Fantasia.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve your request as quickly as possible, please provide:
* A clear unboxing video showing the package being opened
* Clear photographs of the product and the issue
* Photographs of the original packaging
* Your order number and relevant details
Once your request has been reviewed and approved, an appropriate replacement or refund will be arranged.
Please do not discard the original product or packaging until your request has been resolved.
SIZE & FIT
Please refer carefully to the size chart provided on each product page before placing your order.
As our products are made to order, we are unable to accept returns or exchanges simply because the wrong size was selected or the fit is different from what you expected.
Minor measurement variations of up to ±0.5 inch may occur during garment production and are considered within the standard manufacturing tolerance.
COLOUR & PRINTING
Colours displayed on screens may vary slightly from the actual product due to differences in displays, lighting, and digital colour reproduction.
Slight variations in print colour or appearance may therefore occur and do not necessarily constitute a defect.
DAMAGE TO THE PACKAGE
If your package appears visibly damaged when delivered, please take photographs of the package before opening it and, where possible, mention the damage to the delivery partner at the time of delivery.
When opening your package, please take care not to damage the product with scissors, blades, or other sharp objects.
ORDER CANCELLATIONS
Because our products are made to order, orders may enter production shortly after confirmation. Once an order has entered production, cancellation may no longer be possible.
If you need to make a change to your order, please contact us as soon as possible after placing it.
RTO & UNDELIVERED ORDERS
An order may be returned to origin if it cannot be delivered due to reasons such as an incorrect or incomplete address, the recipient being unavailable or unreachable, refusal of delivery, or other delivery-related circumstances.
If an order is returned to origin, please contact us so we can determine the available options for your order.
For COD orders, repeated undelivered or refused shipments may affect future COD eligibility.
HOW TO REQUEST A REPLACEMENT
To raise a return or replacement request, contact us through our Contact page with:
Order number + description of the issue + required photographs/video
Our team will review your request and get back to you with the next steps.
IMPORTANT
Claims for damaged, defective, misprinted, or incorrect products must be submitted within 7 days of delivery. Requests submitted after this period may not be eligible for replacement or refund.
We want every order to arrive exactly as intended. If something isn’t right, let us know — we’ll do our best to put it right.